Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Does EasyRoutes offer SMS delivery notifications?
Yes! EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Read the answer →Does EasyRoutes offer training?
Yes. We provide step‑by‑step help docs, videos, and email support during business hours; Enterprise receives priority onboarding and dedicated support.
Read the answer →Does EasyRoutes offer webhook support?
Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.
Read the answer →Does EasyRoutes require a contract?
No. Subscriptions are month‑to‑month; upgrade/downgrade at any time and charges are prorated when your plan changes.
Read the answer →Does EasyRoutes require internet to run routes?
Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.
Read the answer →Does EasyRoutes sequence stops to respect each order's delivery time window?
Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.
Read the answer →Does EasyRoutes show route distance and duration?
Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.
Read the answer →Does EasyRoutes store customer data?
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
Read the answer →Does EasyRoutes support age-restricted (e.g., alcohol) deliveries?
EasyRoutes has no built-in age-gating, but you can run age-restricted deliveries using required signature, photo, and Driver Task ID checks.
Read the answer →Does EasyRoutes support contactless or leave-at-door delivery?
Yes. EasyRoutes supports contactless, leave-at-door delivery: drivers capture a photo, GPS location, and note as proof instead of a signature.
Read the answer →Does EasyRoutes support Shopify Subscription orders?
Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with many popular subscription/checkout apps.
Read the answer →Does EasyRoutes support SMS delivery notifications?
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Read the answer →Does EasyRoutes support time windows for deliveries?
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.
Read the answer →Does EasyRoutes support vehicle capacity limits?
Absolutely. Plan with item and weight limits to reflect the capacities of your fleet. Configure and assign Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle.
Read the answer →Does EasyRoutes support webhooks?
Yes. EasyRoutes webhooks send real‑time route and stop updates to your connected systems. You can also connect them to Zapier to automate workflows without code.
Read the answer →Does EasyRoutes support white-glove or in-home assembly deliveries?
Yes. EasyRoutes supports white-glove and in-home assembly via Driver Task checklists, extra per-stop service time, and photo proof of setup.
Read the answer →Does EasyRoutes work internationally?
Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.
Read the answer →Does EasyRoutes work with Shopify’s built-in notifications?
Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.
Read the answer →Does EasyRoutes work with wholesale orders?
Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.
Read the answer →Does EasyRoutes work without Shopify?
Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.
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