Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can drivers confirm who received the delivery?
Yes. The e-signature captures who signed and a Driver Task or note records the recipient — all stored with the EasyRoutes stop's proof of delivery.
Read the answer →Can drivers mark a stop attempted/failed with a reason?
Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.
Read the answer →Can drivers re-order or re-optimize their stops in the app?
Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.
Read the answer →Can drivers record removal or haul-away of old items (e.g., an old mattress or appliance)?
No dedicated haul-away field, but an EasyRoutes Driver Task plus a photo let drivers document removal of old items at the stop.
Read the answer →Can drivers see customer notes?
Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.
Read the answer →Can drivers self-assign routes?
Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.
Read the answer →Can drivers update order statuses from the app?
Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.
Read the answer →Can drivers upload proof from their phone gallery?
Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.
Read the answer →Can drivers use Apple Maps for turn-by-turn navigation?
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Read the answer →Can drivers use Google Maps for turn-by-turn directions?
Yes! Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Read the answer →Can drivers use Waze for turn-by-turn directions?
Yes. Drivers can launch navigation via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Read the answer →Can drivers verify a customer's age or scan an ID at the point of delivery?
No automated ID scan or age check in EasyRoutes; use a required Driver Task for drivers to confirm ID checked, plus e-signature and photo.
Read the answer →Can EasyRoutes connect to multiple Shopify stores?
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
Read the answer →Can EasyRoutes help reduce my delivery carbon footprint?
Yes. EasyRoutes lowers delivery emissions by optimizing and consolidating routes to cut miles and fuel, with Analytics to measure the reduction over time.
Read the answer →Can EasyRoutes import orders from spreadsheets?
Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
Read the answer →Can EasyRoutes integrate with other business tools?
Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.
Read the answer →Can EasyRoutes notify customers of delays?
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include an updated tracking link.
Read the answer →Can EasyRoutes optimize multi-day deliveries?
Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.
Read the answer →Can EasyRoutes print packing slips for each stop?
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.
Read the answer →Can EasyRoutes send notifications for Wix orders?
Yes. Customers receive branded email or SMS notifications with live tracking.
Read the answer →Can't find it?
Our support team answers within a business day.