Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can proof of delivery items be shared with customers?
Yes. You can show proof of delivery items (photos, eSignature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
Read the answer →Can routes be re-optimized after creation?
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops when permitted via EasyRoutes Settings.
Read the answer →Can routes be re-optimized?
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Read the answer →Can the API update route status?
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger customer notifications if enabled.
Read the answer →Can the API update route statuses?
Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger SMS/email notifications if enabled.
Read the answer →Can the app work offline?
Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.
Read the answer →Can Zapier integrate EasyRoutes with my CRM or ERP?
Yes. Zapier supports connecting EasyRoutes with CRMs like HubSpot or ERPs like NetSuite.
Read the answer →Can Zapier log delivery events into spreadsheets?
Yes. You can connect EasyRoutes to Google Sheets or Excel to log stops and route events.
Read the answer →Can Zapier notify staff when a stop is complete?
Yes. You can trigger notifications like emails or Slack messages when drivers update stop statuses.
Read the answer →Do cutoff times, lead times, or blackout dates from my date picker carry into EasyRoutes?
Cutoffs, lead times, and blackout dates live in your date picker; EasyRoutes reads the resulting delivery date and window.
Read the answer →Do drivers have to open routes before tracking starts?
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
Read the answer →Do fees/driver seats work the same on Web vs Shopify?
Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
Read the answer →Do I need a Premium plan to use the API?
Yes. API and webhooks are available on Premium and Enterprise plans.
Read the answer →Do I need coding skills to connect Wix and EasyRoutes?
No. Zapier offers a no-code option. API knowledge is only needed for advanced customizations.
Read the answer →Do I need coding skills to connect Xero & EasyRoutes?
No coding is required if you use Zapier. For advanced customizations, API skills may be useful.
Read the answer →Do I need coding skills to use Workflows?
No coding is required. EasyRoutes Workflows use a simple “if-this-then-that” style interface where you choose triggers and actions from a menu. This makes Workflows easy to set up without developer knowledge.
Read the answer →Do I need coding skills to use Zapier with EasyRoutes?
No. Zapier is a no-code platform that works with EasyRoutes webhooks and actions.
Read the answer →Do I need special hardware for barcode scanning?
No. Barcode scanning uses your driver’s existing phone camera, so no dedicated scanners or hardware are required.
Read the answer →Do I need to code to connect BigCommerce & EasyRoutes?
No coding is required if you use Zapier or import via CSV file. For advanced customizations, API knowledge is helpful.
Read the answer →Do I need to code to connect Squarespace & EasyRoutes?
No coding is required if you use Zapier. For advanced custom integrations, API skills may help.
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