Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

Do cutoff times, lead times, or blackout dates from my date picker carry into EasyRoutes?

The cutoff, lead-time, and blackout-date rules you configure live inside your date picker app and control what customers can select at checkout — EasyRoutes doesn't import those rules. What it does read is the resulting delivery date and time window the app writes onto each order, which it then uses for filtering and routing. So the customer-facing scheduling limits stay with your picker, while EasyRoutes plans around the dates and windows they produce. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.

See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows

Related

People also ask

Can customers request a new delivery date or time window?

No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.

Read the full answer →

How do I turn on the Delivery Date and Time Window columns in EasyRoutes?

Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.‍

Read the full answer →

My date picker app isn't in your list — will it still work with EasyRoutes?

Yes — any date picker works as long as it writes the date/time into order attributes or tags EasyRoutes can read.

Read the full answer →

How are delivery date and time zones handled in EasyRoutes?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

Read the full answer →

How does EasyRoutes read delivery dates & time windows?

EasyRoutes reads delivery dates and time windows from your date picker's order attributes and tags, then shows them for filtering and routing.

Read the full answer →

How does EasyRoutes handle orders with no delivery date or time?

Undated orders are still routable — EasyRoutes optimizes them for efficiency and can mix them with windowed stops.

Read the full answer →

Does EasyRoutes sequence stops to respect each order's delivery time window?

Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.

Read the full answer →

How can Workflows automate my delivery operations?

Workflows save time and reduce errors by automating routine steps, like creating routes with new orders on delivery days, or auto-dispatching routes to assigned drivers, all based on custom scheduling that works for your business. This keeps operations efficient and customers informed.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.

Browse all FAQsGet support