EasyRoutes doesn't currently offer a customer-facing "pick a new date" self-service tool. In practice, customers reply to your delivery notifications or use the contact details on their branded tracking page to reach you; you then move the order with Send to another route and send the Rescheduled notification with the new details.
Delivery Ratings and tracking pages keep the customer in the loop throughout. This flow is the same in EasyRoutes for Shopify and EasyRoutes for Web.
Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.
Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.
Yes. Enable the Rescheduled notification in EasyRoutes to send customers an updated date, window, and tracking link when a delivery moves.
Undated orders are still routable — EasyRoutes optimizes them for efficiency and can mix them with windowed stops.
Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
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