Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Are barcode scans recorded in the proof-of-delivery log?
Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.
Read the answer →Are proof-of-delivery captures GPS-tagged?
Yes. With location capture enabled, each proof-of-delivery entry is recorded with the driver’s GPS location and a timestamp.
Read the answer →Are real-time updates offered for BigCommerce orders?
Yes, via Zapier or API integrations.
Read the answer →Are real-time updates offered for Squarespace orders?
Yes, with Zapier or the EasyRoutes API.
Read the answer →Are real-time updates offered for WooCommerce orders?
Yes, through Zapier or the EasyRoutes API.
Read the answer →Are real-time updates supported for Xero orders?
Yes, with Zapier or the EasyRoutes API.
Read the answer →Are SMS fees & plan prices the same on Shopify vs Web?
Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic billing proration for plan and seat adjustments.
Read the answer →Are there any API rate limits?
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices.
Read the answer →Are there any customer differences between products?
Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.
Read the answer →Are there API rate limits?
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact our support team to discuss throughput and best practices.
Read the answer →Are there differences for drivers between products?
No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android. Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product. Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.
Read the answer →Are tracking links synced back to Shopify orders?
Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.
Read the answer →Are vehicle types/capacities supported for optimizing?
Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.
Read the answer →Are Workflows included in all EasyRoutes plans?
Workflows are available on EasyRoutes Premium and Enterprise plans. These plans unlock automation, advanced customization, and scaling features designed for larger delivery operations.
Read the answer →Can customers give feedback from their tracking page?
Yes! Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Read the answer →Can customers give feedback through their tracking page?
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Read the answer →Can customers give feedback via their tracking page?
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Read the answer →Can customers request a new delivery date or time window?
No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.
Read the answer →Can customers see proof items with driver tracking?
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Read the answer →Can drivers capture proof of delivery from the app?
Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).
Read the answer →Can't find it?
Our support team answers within a business day.