Platform / Live

Can drivers capture proof of delivery from the app?

Yes. The EasyRoutes Delivery Driver mobile app supports complete proof of delivery: capture multiple photos, obtain a customer e‑signature, and add notes (e.g., where the parcel was left). PoD is stored with the stop and visible to admins; if you enable PoD on tracking pages, customers can view it as well. PoD uploads immediately when a driver has an active internet connection, and will sync when re-connected if captured while offline.

See: Proof of Delivery

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People also ask

Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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Can drivers see customer notes?

Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.

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Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

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Do drivers have to open routes before tracking starts?

Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.

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Can I share proof of delivery through tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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Can I share proof of delivery via tracking links?

Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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Can drivers verify age or scan ID at delivery?

No automated ID scan or age check in EasyRoutes; use a required Driver Task for drivers to confirm ID checked, plus e-signature and photo.

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Can drivers mark a stop as attempted with a reason?

Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.

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