Yes. When a stop can’t be completed, drivers mark it Attempted instead of Delivered from the Update Status section on the stop. They can choose a preset reason (for example, no answer, inaccessible, or Canceled) and add a note or proof of delivery to document what happened. The reason then appears on the stop’s details and feeds into your delivery analytics. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
FAQ
Can drivers mark a stop attempted/failed with a reason?
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People also ask
Can drivers capture proof of delivery from the app?
Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).
Can I add proof of delivery manually from the web app?
Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.
Are barcode scans recorded in the proof-of-delivery log?
Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.
Can drivers upload proof from their phone gallery?
Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.
Can I include proof of delivery on customer tracking links?
Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Can I make proof of delivery mandatory?
Yes. Require photos, an eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
Can I make proof of delivery required?
Yes. Require photos, eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
Can I share proof of delivery through tracking links?
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
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