Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
Can I share proof of delivery through tracking links?
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Can I include proof of delivery on customer tracking links?
Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Can I share proof of delivery via tracking links?
Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
How do I enable real-time driver tracking in EasyRoutes?
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
How is proof of delivery captured when no one is present to receive the order?
For unattended drops, EasyRoutes drivers photograph the location and add a note; photos, timestamp, and GPS are stored as proof of delivery.
Does EasyRoutes sequence stops to respect each order's delivery time window?
Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.
Can customers see proof items with driver tracking?
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Are barcode scans recorded in the proof-of-delivery log?
Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.
Can customers give feedback through their tracking page?
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
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