Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→
Notifications & Tracking

Keep Customers Informed and Happy

Send branded delivery notifications and live tracking links. Reduce "Where's my order?" calls and improve the customer experience with every stop.

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Keep Customers Informed and Happy

4.9 stars · 5,000+ businesses · 75+ countries

The Million Roses
Ecofuel
Sonno
Wooftown
Slice
Home Luxury Scents
Gas Guys
Frozen Service
Organic Oren
Bloomen
Country Life
Gilly
Jomo
Redstart Foods
Sweete
Butter & Crust
“Customers are well-informed throughout every step of the delivery process, resulting in increased satisfaction and fewer support inquiries.”
UPPER BODEGA

Notifications & Tracking

EasyRoutes’ customer notifications and tracking features keep recipients informed every step of the way, reducing support inquiries and improving customer satisfaction with a transparent delivery experience. Automated updates via email and SMS share real-time ETAs, delivery statuses, and driver GPS location, so customers always know when to expect their order.

This proactive communication minimizes “Where is my order?” calls and builds trust through timely, accurate updates. Businesses benefit from fewer manual interventions, while drivers stay focused on deliveries instead of fielding calls. The result is a smoother, more predictable experience for everyone involved—from dispatchers and drivers to end customers.

  • Automatically send email and SMS notifications for key delivery status events
  • Provide every detail upfront and eliminate “Where is my order?” inquiries
  • Fine-tune customer notifications and tracking pages to match your brand

Keep customers informed with customizable emails

Nobody likes wondering where their order is. EasyRoutes' delivery email notifications keep every customer in the loop automatically, from the moment a driver leaves the depot to the second the package lands on their doorstep.

Build notifications your way: use EasyRoutes' fully customizable, no-code email templates to match your brand's voice and look, right down to the logo, colors, and copy. Set them up once, and every customer gets a polished, on-brand update without you lifting a finger for each order.

"The best routing app for Shopify merchants."

Shopify
Create optimized delivery routes from your orders.

Send timely SMS messages with ease

Email is great, but sometimes a text is faster. With SMS notifications, available on our Premium plan, you choose exactly which delivery events trigger a message — order dispatched, out for delivery, delivered — and write the text yourself. We handle the sending, timing, and delivery tracking behind the scenes.

It's a small feature with an outsized impact: fewer "where's my order?" calls, fewer support tickets, and customers who feel looked after from click to doorstep.

"No more 'When's my order coming?' phone calls."

MB Grocery
Send timely SMS messages with ease

Tailored order tracking for your brand

Give customers a tracking experience that feels like an extension of your store, not a generic third-party page. Add your logo, choose your background color, and edit every piece of copy so the tracking page reflects the same care you put into your product.

Customers can follow their order through each stage — Ready to go, On the way, Delivered — with live status updates that reduce anxiety and build trust in your brand long after checkout.

"It's one of the most useful tools for my business that I have ever installed."

Bloomen
Tailored order tracking for your brand

Give peace of mind with proof of delivery

Disputes and "I never got my package" messages are one of the most time-consuming parts of running a delivery operation. EasyRoutes solves this at the source: drivers can capture photos, collect e-signatures, or add detailed delivery notes right at the doorstep.

That proof is instantly available to both you and your customer, closing the loop on delivery confirmation and giving everyone — your team, your customers, and you — real peace of mind.

"I can genuinely say it would be hard to run our business without EasyRoutes."

Misa Christmas Trees
Give peace of mind with proof of delivery

Track deliveries in real time

Stop guessing where your drivers are. EasyRoutes uses live GPS location data to show you exactly how each route is progressing, so you can spot delays, reroute on the fly, and keep customers updated with accurate, real-time ETAs.

Customers get visibility into their driver's live location, cutting down on "are you close?" messages, while you get a bird's-eye view of every route, every stop, and every delivery outcome across your entire operation.

"EasyRoutes is an essential tool for any business managing deliveries. Highly recommended!"

DGM Flowers Co.
Track deliveries in real time
Explore next
Real-time Driver TrackingReal-time Driver TrackingSee every active route in real time. Share accurate ETAs with customers, monitor team performance, and ensure deliveries stay on schedule.Track Drivers →Proof of DeliveryProof of DeliveryCollect photos, signatures, notes, and geo-stamped confirmations for every order. Protect your team and your bottom line.See Proof Tools →Delivery Driver Mobile AppDelivery Driver Mobile AppDispatch routes directly to your drivers’ phones. With turn-by-turn navigation, order details, and proof-of-delivery tools, everything drivers need is one tap away.Driver App Details →Driver Management & DispatchDriver Management & DispatchAssign drivers based on location, performance, or workload. Update routes mid-shift, and stay in sync with your team, no matter the size.Manage Drivers →
13 questions

Frequently asked questions

Does EasyRoutes support SMS delivery notifications?

Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.

See: EasyRoutes SMS Pricing · Delivery Notifications

Can I customize the notifications customers receive?

Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.

See: Delivery Notifications

Can I preview my notification templates before sending them?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Can I notify customers of delivery delays with EasyRoutes?

Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.

See: Delivery Notifications

Can I send delivery reminders to customers?

Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.

See: EasyRoutes Notifications

Does EasyRoutes work with Shopify’s built-in notifications?

Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.

See: Delivery Notifications

How much do SMS messages cost?

SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.

See: SMS pricing · Usage balance & auto-top-up

Can I send tracking links via SMS?

Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.

See: SMS Notifications · SMS Pricing

Will EasyRoutes add tracking links to my Shopify orders?

Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.

See: Tracking Pages & Links

How accurate are ETAs?

ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.

See: Route Scheduling & ETAs

How is real-time driver location shown to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

Can I customize the branding of the customer tracking page?

Yes. Add your logo and set what customers see from Settings > Order Tracking, so the tracking page matches your brand alongside live ETAs and driver location. See: Order tracking pages

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