Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→
Proof of Delivery

Capture Proof. Prevent Disputes.

Collect photos, signatures, notes, and geo-stamped confirmations for every order. Protect your team and your bottom line.

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Capture Proof. Prevent Disputes.

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Proof of Delivery

EasyRoutes’ proof of delivery tools provide clear, verifiable confirmation that deliveries or pickups were completed successfully—helping businesses prevent disputes, improve accountability, and maintain customer trust. Drivers can easily capture electronic signatures, take photos, scan barcodes, and add notes directly within EasyRoutes' mobile app, automatically syncing these items to their corresponding order and route.

These detailed delivery records support compliance with industry requirements, reduce time spent resolving customer inquiries, and provide clarity for high-value or regulated shipments. For teams managing multiple drivers or broad delivery zones, these tools ensure every stop is properly documented, helping operations run smoothly while giving customers peace of mind with real-time tracking and delivery confirmations.

  • Collect photos and eSignatures to automatically share with customers for every successful stop
  • Scan a barcode for each stop, ensuring the correct items land on every doorstep
  • Retain all proof of delivery for future reference and easy resolution of customer disputes
Explore next
Order SyncOrder SyncBring orders into EasyRoutes from Shopify, spreadsheets, Zapier, or the API — and add custom stops anytime. One system for every delivery.Explore Order Sync →Packing Slips & LabelsPacking Slips & LabelsAutomatically generate packing slips and shipping labels customized for each route to streamline packing and reduce handoff errors.Explore Print Tools →Route ManagementRoute ManagementHandle last-minute order changes, reassign deliveries, and make real-time updates without disrupting your team or your customers.Explore Route Tools →
11 questions

Frequently asked questions

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

How many photos can be attached to a stop?

You can attach up to four delivery photos per stop, plus an e‑signature and driver notes, to document each delivery thoroughly.

See: Proof of Delivery

Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

See: Uploading from Gallery

Can I add proof of delivery manually from my web browser?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

See: Manual Upload

Can I make proof of delivery mandatory?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Can I share proof of delivery through tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

Is e-signature displayed to customers?

Tracking pages show that a signature was collected and when; for security purposes, the actual signature image isn’t displayed publicly but is retained internally for reference.

See: Proof of Delivery

Can I include proof in Shopify notifications?

Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.

See: Use PoD in Shopify Notifications

Can proof of delivery be exported for records?

Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.

See: Export Proof of Delivery · Export routes/stops

Are proof-of-delivery captures geo-stamped / GPS-tagged?

Yes. With location capture enabled, each proof-of-delivery entry is recorded with the driver’s GPS location and a timestamp. See: Proof of Delivery

Are barcode scans recorded in the proof-of-delivery log?

Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data. See: Proof of Delivery

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