Cut down on delivery-related support tickets. EasyRoutes provides clear tracking, real-time driver locations, and proof of delivery — backed by analytics that help your team identify and resolve issues before they happen.
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4.9 stars · 5,000+ businesses · 75+ countries
"This app by far has to be the most useful app I have ever installed...[EasyRoutes] saves us hours in a day in how we run our delivery schedule compared to the old traditional ways...I highly recommend this app."
Eliminate uncertainty with photo confirmations, eSignatures, barcode scans, and delivery notes.
When customers have quick and easy access to when and where their order was delivered, there’s less need to call or email your support team.
Keep customers informed every step of the way.
Branded tracking pages and automated SMS/email notifications reduce “Where is my order?” inquiries by providing accurate, real-time updates on delivery progress.
Give your support team the visibility they need to respond quickly.
Real-time GPS tracking helps staff pinpoint driver locations, communicate ETAs confidently, and resolve issues before they escalate.
Spot recurring problems before they become support headaches.
EasyRoutes logs driver activity and delivery events so your team can investigate missed deliveries, identify trends, and improve future performance.
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
See: SMS Notifications · SMS Pricing
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
See: Delivery Ratings
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
See: Real-Time Driver Location Tracking · Order Tracking Pages
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).
See: Activity Feed
Yes. Analytics shows counts of missed deliveries; individual stop pages display the reason provided by the driver (e.g., no answer, inaccessible).
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
