Platform / Live

Can drivers see customer notes?

Yes. Drivers can view delivery instructions and customer notes alongside each stop, including details pulled from Shopify orders. Admins can control visibility from EasyRoutes Settings → Routes (Route display options) and EasyRoutes Settings → Driver settings (Driver app settings). Show only what drivers need in the field while keeping sensitive data minimal.

See: How do I see delivery & customer notes? · Configure what drivers see

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People also ask

Where can drivers download the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

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How do drivers access the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android devices. Use our official download links to install and sign in with your driver phone number.

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How do drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Access our official download links to install and sign in with your driver phone number.

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How can drivers download the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android devices. Access our official download links to install and sign in with your driver phone number.

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Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

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Can drivers update order statuses from the app?

Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.

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What languages does the Delivery Driver app support?

The Delivery Driver app is available in English, Dutch, and German, with a driver language setting; customer notifications and tracking pages can be written in any language.

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