Platform / Live

Can drivers update order statuses from the app?

Yes. Drivers can start their route — triggering Out for Delivery notifications, if enabled — mark individual stops as Delivered or Attempted, and add proof (photos, signature, notes). These updates appear instantly on the route and — if enabled — update customer tracking and notifications. Admins can review all events in the route timeline and export later for records.

See: How do I mark an order as Delivered? · How do I mark an order as Attempted Delivery?

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People also ask

Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

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Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

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Can drivers mark a stop attempted/failed with a reason?

Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.

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How is proof of delivery captured when no one is present to receive the order?

For unattended drops, EasyRoutes drivers photograph the location and add a note; photos, timestamp, and GPS are stored as proof of delivery.

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Does EasyRoutes sequence stops to respect each order's delivery time window?

Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.

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Where can drivers download the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

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How do drivers access the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android devices. Use our official download links to install and sign in with your driver phone number.

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