Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can I route imported orders alongside Shopify orders?
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
Read the answer →Can I route Shopify Local Delivery and Pickup orders?
Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.
Read the answer →Can I save frequent delivery zones?
Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.
Read the answer →Can I scan supplier UPC or QR codes?
Yes. Drivers can scan existing supplier UPC, EAN, Code 128, and 2D codes like QR with the phone camera, and the values are stored with the stop.
Read the answer →Can I schedule driver breaks into my optimized routes?
Yes. Include scheduled driver breaks on new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
Read the answer →Can I schedule or email recurring analytics reports?
Not automatically — analytics are viewed in the dashboard and exported on demand (copy or CSV); for recurring reporting, export on a cadence or pull data via the API.
Read the answer →Can I schedule returns or reusable-packaging pickups as stops on a delivery route?
Yes. Add returns and reusable-packaging pickups as stops on a delivery route so drivers collect containers on the same run, in both EasyRoutes for Shopify and Web.
Read the answer →Can I schedule routes ahead of time and share ETAs?
Yes. Schedule routes for specific dates/times, and ETAs will be automatically calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Read the answer →Can I schedule routes early and share ETAs in advance?
Yes! Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Read the answer →Can I schedule routes in advance to share ETAs?
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Read the answer →Can I see completed vs. missed deliveries?
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
Read the answer →Can I see performance trends or compare periods?
Yes. Pick a time period and an optional comparison period, break data down by driver, use trend lines, and export any breakdown to CSV.
Read the answer →Can I send a route to a driver from EasyRoutes?
Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.
Read the answer →Can I send delivery reminders to customers?
Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.
Read the answer →Can I send notifications for BigCommerce orders?
Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.
Read the answer →Can I send notifications for imported or manual stops?
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Read the answer →Can I send notifications for Squarespace orders?
Yes. Customers receive branded email or SMS notifications with live tracking.
Read the answer →Can I send notifications for WooCommerce orders?
Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders.
Read the answer →Can I send tracking links via SMS?
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
Read the answer →Can I set a default "leave at door" instruction for certain orders or customers?
No dedicated toggle, but you can save a leave-at-door instruction as an EasyRoutes customer or stop note that shows to the driver on every delivery.
Read the answer →Can't find it?
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