Yes. EasyRoutes lets you set up pre‑ and post‑delivery messages so customers know when to expect their order and where to track it. Enable templates like Ready for Delivery, Out for Delivery, and Driver is X Stops Away, customize the copy/branding, and preview with example data. Works for both Shopify-native orders and imported/manual stops.
FAQ
Can I send delivery reminders to customers?
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People also ask
Can I include proof of delivery on customer tracking links?
Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Can I send tracking links via SMS?
Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.
Can I share proof of delivery through tracking links?
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Can I share proof of delivery via tracking links?
Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Which plans include real-time driver tracking?
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
Can customers see proof items with driver tracking?
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Can customers give feedback through their tracking page?
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Can customers give feedback via their tracking page?
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
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