Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
How do I switch to EasyRoutes from another delivery app?
Switch to EasyRoutes fast: Shopify orders sync automatically, or import from other apps via CSV, Zapier, or API — most merchants are live the same day.
Read the answer →How do I turn on the Delivery Date and Time Window columns in EasyRoutes?
Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.
Read the answer →How do my route planners and other staff access EasyRoutes?
EasyRoutes for Shopify is embedded in the Shopify Admin — team members with Shopify access can open EasyRoutes from the admin navigation or search. EasyRoutes for Web uses a standalone login; admins can invite additional users to collaborate with specific permissions. Both products let you control who can plan routes, dispatch, and manage drivers.
Read the answer →How do per-stop service times affect my ETAs and route length?
Per-stop service time is added to each EasyRoutes stop, so ETAs and total route duration reflect delivering, not just driving, and count toward Max route duration.
Read the answer →How do Workflows work with notifications and dispatch?
Workflows can trigger notifications when automatically dispatching routes to drivers, ensuring consistent communication without extra effort from your team. Customers can then receive order status update notifications as soon as a driver starts their route.
Read the answer →How does barcode scanning work in EasyRoutes?
Drivers scan a barcode or QR code with their phone camera to validate each stop before completing it, in both EasyRoutes for Shopify and Web.
Read the answer →How does billing work for an EasyRoutes plan subscription?
On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.
Read the answer →How does EasyRoutes handle orders with no delivery date or time?
Undated orders are still routable — EasyRoutes optimizes them for efficiency and can mix them with windowed stops.
Read the answer →How does EasyRoutes optimize delivery routes?
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize my deliveries?
EasyRoutes optimizes deliveries using any selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize my delivery routes?
EasyRoutes optimizes delivery routes using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize my routes?
EasyRoutes optimizes routes using selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes optimize routes?
EasyRoutes optimizes routes using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes pricing work?
Pricing is based on plan tier plus the number of active driver seats; optional SMS is usage‑based. Scale seats up/down anytime.
Read the answer →How does EasyRoutes read delivery dates & time windows?
EasyRoutes reads delivery dates and time windows from your date picker's order attributes and tags, then shows them for filtering and routing.
Read the answer →How does EasyRoutes route optimization work?
EasyRoutes optimizes routes using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →How does EasyRoutes use real-time traffic?
EasyRoutes factors expected traffic into stop sequencing and ETA calculations using live map data, and you can re-optimize any time as conditions change.
Read the answer →How does EasyRoutes work with orders without an address?
EasyRoutes highlights any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Read the answer →How does EasyRoutes work with Shopify fulfillments?
When you update stop statuses in EasyRoutes (Ready/Out for Delivery, Delivered, Attempted), we create or update Shopify fulfillments and attach the tracking link; notifications follow your settings configuration.
Read the answer →How does route optimization work on EasyRoutes?
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can also balance routes, respect capacities, and re‑optimize as plans change.
Read the answer →Can't find it?
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