Platform / Live
FAQ

How do Workflows work with notifications and dispatch?

Workflows are closely integrated with EasyRoutes’ existing notification and dispatch systems. This means you can set up a Workflow that not only creates a route but also automatically assigns it to a driver and triggers delivery notifications to customers at the right moments. For example, you could design a Workflow that dispatches a route to a driver as soon as it’s created, ensuring they receive a push notification in the EasyRoutes Delivery Driver app. As soon as the driver starts their route, EasyRoutes can send customers an email or SMS letting them know their delivery is on the way. This seamless integration ensures your team doesn’t need to remember to click multiple buttons — communication and route management just happen automatically.

See: Workflow Integrations

Related

People also ask

Can I automatically dispatch routes to drivers?

Yes. If a scheduled start time is configured, routes can be auto‑assigned and dispatched to the selected driver when created.

Read the full answer →

Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

Read the full answer →

Can drivers update order statuses from the app?

Yes. Drivers can mark stops as Out for Delivery, Delivered, or Attempted and attach proof of delivery from the mobile app.

Read the full answer →

Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and auto-dispatched to the selected driver when created.

Read the full answer →

Can I automatically dispatch routes?

Yes. If a scheduled start time is configured, routes can be auto‑assigned and auto-dispatched to the selected driver when created.

Read the full answer →

Can I customize the notifications customers receive?

Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.

Read the full answer →

Can I dispatch a route to a driver from EasyRoutes?

Yes! Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

Read the full answer →

Can I dispatch routes directly to a driver?

Yes. Assign a driver and dispatch so the route appears in the EasyRoutes Delivery Driver mobile app, and a push notification is sent.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.