Yes. From EasyRoutes Settings → Customer notifications, tailor email and SMS templates with your branding and dynamic variables, and select exactly which events trigger messages (Ready for Delivery, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery, plus Scheduled/Rescheduled). You can maintain separate templates for Shopify orders vs. imported/manual stops, and send messages automatically with links to branded tracking pages. This customization is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Can I customize the notifications customers receive?
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Can I send notifications for imported or manual stops?
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Can I send notifications for BigCommerce orders?
Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.
Can I route imported orders alongside Shopify orders?
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
Are SMS fees & plan prices the same on Shopify vs Web?
Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic billing proration for plan and seat adjustments.
Can I send notifications for Squarespace orders?
Yes. Customers receive branded email or SMS notifications with live tracking.
Will EasyRoutes add tracking links to my Shopify orders?
Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.
Can EasyRoutes send notifications for Wix orders?
Yes. Customers receive branded email or SMS notifications with live tracking.
Can I send notifications for WooCommerce orders?
Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders.
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