Platform / Live

Can I route imported orders alongside Shopify orders?

Absolutely. EasyRoutes supports mixed sources across both products (Shopify and Web). Bring in non‑Shopify orders by uploading a CSV, sending stops through the Routes API, connecting via webhooks/Zapier, or adding custom stops manually. Once imported, they appear alongside Shopify orders on the Orders page, can be filtered like any other stop, and can be optimized together on the same route.

See: Adding custom stops from outside Shopify · Routes API · Webhooks & Zapier

Related

People also ask

Can I use the API to import external eCommerce orders?

Yes. Use the Routes API to import eCommerce stops (orders) from any system that can send the required fields, then create or update routes with those stops.

Read the full answer →

Can I move orders from one route to another?

Yes. Select stops on a route and choose Send to another route, or drag between routes contained in a Route Group. Re‑optimize after moving to refresh ETAs.

Read the full answer →

Can I route Shopify Local Delivery and Pickup orders?

Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

Read the full answer →

Can I use the API to import orders from other platforms?

Yes. Use the Routes API to import stops (orders) from any platform that can send the required fields, then create or update routes with those stops.

Read the full answer →

Can I use the API to import eCommerce platform orders?

Yes. Use the Routes API to import stops (orders) from any eCommerce platform that can send the required fields, then create or update routes with those stops.

Read the full answer →

Will EasyRoutes add tracking links to my Shopify orders?

Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.

Read the full answer →

Are there any API rate limits?

Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices.

Read the full answer →

Can I mix BigCommerce orders with external orders?

Yes. EasyRoutes supports routing orders from multiple platforms together

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.