Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can EasyRoutes send notifications for Xero deliveries?
Yes. Customers can receive branded notifications and live tracking links.
Read the answer →Can EasyRoutes sync BigCommerce orders automatically?
Yes. Use the EasyRoutes API for maximum flexibility, or take advantage of EasyRoutes' Zapier triggers for no-code import automation.
Read the answer →Can EasyRoutes sync Squarespace orders automatically?
Yes, with Zapier or the EasyRoutes API.
Read the answer →Can EasyRoutes sync Wix orders automatically?
Yes, through Zapier or the EasyRoutes API.
Read the answer →Can EasyRoutes sync WooCommerce orders automatically?
Yes, with a custom Zapier integration or the EasyRoutes API.
Read the answer →Can EasyRoutes sync Xero orders automatically?
Yes, with Zapier or the EasyRoutes API.
Read the answer →Can I add orders without a shipping address to routes?
EasyRoutes clearly flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Read the answer →Can I add proof of delivery manually from the web app?
Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.
Read the answer →Can I archive or delete zones I no longer use?
Yes. Select zones and click Archive to remove them from your active list; use the filter below the map to view and unarchive them later.
Read the answer →Can I assign multiple drivers to a single route?
No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.
Read the answer →Can I attach custom documents to stops?
Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.
Read the answer →Can I auto-dispatch routes to my drivers?
Yes. If a scheduled start time is set, routes can be auto‑assigned and auto-dispatched to the selected driver when created.
Read the answer →Can I auto-dispatch routes?
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
Read the answer →Can I automatically dispatch routes to drivers?
Yes. If a scheduled start time is configured, routes can be auto‑assigned and dispatched to the selected driver when created.
Read the answer →Can I automatically dispatch routes?
Yes. If a scheduled start time is configured, routes can be auto‑assigned and auto-dispatched to the selected driver when created.
Read the answer →Can I balance stops evenly across multiple routes?
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
Read the answer →Can I balance stops evenly across several routes?
Yes. Enable the Balance routes feature to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
Read the answer →Can I build Workflows with conditional logic?
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Read the answer →Can I change label sizes?
Yes. Set label size (e.g., 4×6 thermal or A4/Letter) and font scale in EasyRoutes Settings → Packing Slips & Labels, then fine‑tune using your printer’s paper and scale settings.
Read the answer →Can I change when certain notifications are sent?
Yes. Choose which events trigger email/SMS — Ready, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery — and optionally Scheduled/Rescheduled.
Read the answer →Can't find it?
Our support team answers within a business day.