Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can I export customer delivery data?
Yes. Export route/stop data to a CSV file with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
Read the answer →Can I export delivery data?
Yes. Export route/stop data to CSVs including customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
Read the answer →Can I export my EasyRoutes data?
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
Read the answer →Can I export my routes for reporting or analysis?
Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.
Read the answer →Can I export packing slip data instead of printing?
Yes. Use the same Print flow and choose your OS/browser’s Save as PDF, or generate a route PDF for digital sharing.
Read the answer →Can I export routes for reporting or analysis?
Yes. Export route and stop data — including links to any available proof of delivery — to CSV for reconciliation or further analysis with external tools.
Read the answer →Can I factor driver breaks into my optimized routes?
Yes! Include scheduled driver breaks on new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
Read the answer →Can I factor driver breaks into my routes?
Yes! Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
Read the answer →Can I filter or search the Activity Feed?
You can scope the feed — the Dashboard shows all activity, while a route’s or Route Group’s feed shows only its events — and expand or jump to any entry.
Read the answer →Can I filter Shopify orders in EasyRoutes?
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
Read the answer →Can I flag orders that require refrigeration or insulated handling?
No dedicated temperature field, but EasyRoutes tags, stop notes, or a Driver Task can flag orders needing refrigeration or insulated handling.
Read the answer →Can I get started with EasyRoutes quickly?
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.
Read the answer →Can I group routes together for easier dispatching?
Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.
Read the answer →Can I hide driver location from customers?
Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.
Read the answer →Can I import delivery zones via KML file?
Yes. Use the Create zone dropdown in Settings > Delivery Zones, choose Import KML, and drop in your .KML file; zone names apply automatically.
Read the answer →Can I import orders from spreadsheets?
Yes. CSV order import is supported in both Shopify and Web, including item‑level quantities and weights for capacity planning.
Read the answer →Can I import orders into EasyRoutes from spreadsheets?
Yes! Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.
Read the answer →Can I include driver breaks on my optimized routes?
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
Read the answer →Can I include proof in Shopify notifications?
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
Read the answer →Can I include proof of delivery on customer tracking links?
Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Read the answer →Can't find it?
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