Platform / Live

Can I import delivery zones via KML file?

Yes. In Settings > Delivery Zones, click the dropdown arrow on the Create zone button and choose Import KML, then drag in your .KML file. Zone names from the file apply automatically, and you can rename them or set a route colour before saving. Boundaries drawn in tools like Google Earth work well; KMZ or GeoJSON files should be converted to .KML first. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

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People also ask

How do I draw or create a delivery zone on the map?

In Settings > Delivery Zones, click Create zone, trace your area with the polygon tool, close the shape, then name it and pick a route colour.

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Can I save frequent delivery zones?

Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

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Can I share proof of delivery via tracking links?

Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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How are delivery date and time zones handled in EasyRoutes?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

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What happens to orders outside my delivery zones?

Orders outside the selected zone’s boundary are held back for review rather than dropped, so you can route or reassign them separately.

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How does the AI-powered spreadsheet import map my columns?

An AI assistant reads your spreadsheet headers and proposes an initial column-to-field mapping; review the preview and click Edit stops to adjust anything.

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Can I archive or delete zones I no longer use?

Yes. Select zones and click Archive to remove them from your active list; use the filter below the map to view and unarchive them later.

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How can Workflows automate my delivery operations?

Workflows save time and reduce errors by automating routine steps, like creating routes with new orders on delivery days, or auto-dispatching routes to assigned drivers, all based on custom scheduling that works for your business. This keeps operations efficient and customers informed.

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