Platform / Live
FAQ

How do I draw or create a delivery zone on the map?

Go to Settings > Delivery Zones and click Create zone above the map. Use the polygon tool to click points on the map and trace your area, then click back on your first point to close the shape. Give the zone a title and pick a route colour, then save. Once created, enable the Delivery zones Route Option to limit a route to orders inside that zone. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

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People also ask

Can I route Shopify Local Delivery and Pickup orders?

Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

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Can I save frequent delivery zones?

Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

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How are delivery date and time zones handled in EasyRoutes?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

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Can I import delivery zones via KML file?

Yes. Use the Create zone dropdown in Settings > Delivery Zones, choose Import KML, and drop in your .KML file; zone names apply automatically.

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What happens to orders outside my delivery zones?

Orders outside the selected zone’s boundary are held back for review rather than dropped, so you can route or reassign them separately.

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Can I schedule returns or reusable-packaging pickups as stops on a delivery route?

Yes. Add returns and reusable-packaging pickups as stops on a delivery route so drivers collect containers on the same run, in both EasyRoutes for Shopify and Web.

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How does the AI-powered spreadsheet import map my columns?

An AI assistant reads your spreadsheet headers and proposes an initial column-to-field mapping; review the preview and click Edit stops to adjust anything.

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Can I archive or delete zones I no longer use?

Yes. Select zones and click Archive to remove them from your active list; use the filter below the map to view and unarchive them later.

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