Platform / Live

What happens to orders outside my delivery zones?

When you plan a route with the Delivery zones option enabled, only orders that fall inside the selected zone’s boundary are added. Any orders outside the boundary are held back for review rather than dropped, so nothing gets lost — you can route them separately, assign them to another zone, or handle them manually. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Related

People also ask

Can I route Shopify Local Delivery and Pickup orders?

Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

Read the full answer →

Can I manage cash-on-delivery orders?

Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.

Read the full answer →

Can I move orders from one route to another?

Yes. Select stops on a route and choose Send to another route, or drag between routes contained in a Route Group. Re‑optimize after moving to refresh ETAs.

Read the full answer →

Can I route imported orders alongside Shopify orders?

Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.

Read the full answer →

Can I save frequent delivery zones?

Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

Read the full answer →

How do I draw or create a delivery zone on the map?

In Settings > Delivery Zones, click Create zone, trace your area with the polygon tool, close the shape, then name it and pick a route colour.

Read the full answer →

How are delivery date and time zones handled in EasyRoutes?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

Read the full answer →

Are tracking links synced back to Shopify orders?

Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.