Platform / Live

Can I manage cash-on-delivery orders?

Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.

See: Cash on Delivery

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People also ask

Can I route Shopify Local Delivery and Pickup orders?

Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

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Can I schedule returns or reusable-packaging pickups as stops on a delivery route?

Yes. Add returns and reusable-packaging pickups as stops on a delivery route so drivers collect containers on the same run, in both EasyRoutes for Shopify and Web.

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Are barcode scans recorded in the proof-of-delivery log?

Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.

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Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

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Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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Can I make proof of delivery mandatory?

Yes. Require photos, an eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

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Can I make proof of delivery required?

Yes. Require photos, eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

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