Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Does the Activity Feed capture IP address and device info?
Yes, when available. Expanding an entry shows who initiated it plus the IP address and device details captured for that action.
Read the answer →Does the app provide turn‑by‑turn navigation?
Yes! Drivers can launch navigation via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Read the answer →Does the app send push notifications for new routes?
Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).
Read the answer →Does the Delivery Driver app work on tablets?
Yes. The app runs on iOS (including iPad) and Android phones and tablets; install it from the App Store or Google Play and sign in with the driver’s phone number.
Read the answer →Does the Web platform support app or API integrations?
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Read the answer →Does tracking continue if the driver closes the app?
Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.
Read the answer →How accurate are ETAs?
ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.
Read the answer →How are delivery date and time zones handled in EasyRoutes?
Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.
Read the answer →How are driver seats billed?
Billing is seat‑based. Pay only for the number of driver seats in your plan, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid‑cycle.
Read the answer →How are orders missing a shipping address handled?
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Read the answer →How are same-day changes handled?
Add or remove stops on existing routes, then re‑optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.
Read the answer →How can drivers download the EasyRoutes mobile app?
The EasyRoutes Delivery Driver app is available for iOS and Android devices. Access our official download links to install and sign in with your driver phone number.
Read the answer →How can I manage my active drivers?
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, you'll need to add more driver seats on your plan.
Read the answer →How can Workflows automate my delivery operations?
Workflows save time and reduce errors by automating routine steps, like creating routes with new orders on delivery days, or auto-dispatching routes to assigned drivers, all based on custom scheduling that works for your business. This keeps operations efficient and customers informed.
Read the answer →How do driver seats work?
Driver seats are active licenses you assign to people in your driver roster. Activate a seat to let a driver receive routes in the EasyRoutes Delivery Driver app; deactivate a seat to pause access without deleting their profile. You can toggle seats anytime and only pay for the seats on your plan at that moment. Charges/credits are prorated automatically when you add or remove seats.
Read the answer →How do drivers access the EasyRoutes mobile app?
The EasyRoutes Delivery Driver app is available for iOS and Android devices. Use our official download links to install and sign in with your driver phone number.
Read the answer →How do drivers download the EasyRoutes Delivery Driver app?
The EasyRoutes Delivery Driver app is available for iOS and Android. Access our official download links to install and sign in with your driver phone number.
Read the answer →How do drivers sign in to the app?
Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.
Read the answer →How do I add a custom or manual stop?
Click the + Add button under the map, choose Custom stop, and enter the stop details with a valid address.
Read the answer →How do I add a driver to EasyRoutes?
Invite new drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
Read the answer →Can't find it?
Our support team answers within a business day.