Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
How does the AI-powered spreadsheet import map my columns?
An AI assistant reads your spreadsheet headers and proposes an initial column-to-field mapping; review the preview and click Edit stops to adjust anything.
Read the answer →How does the free trial work?
Your 14-day free trial starts when you choose a paid plan for the first time. If you cancel anytime during your trial you won't be billed. If you continue, your subscription starts when your trial period ends.
Read the answer →How is proof of delivery captured when no one is present to receive the order?
For unattended drops, EasyRoutes drivers photograph the location and add a note; photos, timestamp, and GPS are stored as proof of delivery.
Read the answer →How is real-time driver location displayed to customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure from EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
Read the answer →How is real-time driver location shared with customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and combine with email/SMS notifications for maximum visibility.
Read the answer →How is real-time driver location shown to customers?
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
Read the answer →How long is activity feed data stored?
Activity Feed data is retained for the lifetime of your EasyRoutes account unless it’s removed as part of data deletion. Use route/stop exports when you need a file copy.
Read the answer →How many photos can be attached to a stop?
You can attach up to four delivery photos per stop, plus an e‑signature and driver notes, to document each delivery thoroughly.
Read the answer →How much do SMS messages cost?
SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.
Read the answer →How often is analytics data updated?
Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route’s Activity Feed.
Read the answer →How quickly can I get set up?
Most teams connect, fetch orders, and create their first optimized delivery route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
Read the answer →How quickly can I get started?
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
Read the answer →How secure is EasyRoutes?
We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.
Read the answer →Is e-signature displayed to customers?
Tracking pages show that a signature was collected and when; for security purposes, the actual signature image isn’t displayed publicly but is retained internally for reference.
Read the answer →Is EasyRoutes good for same-day delivery?
Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.
Read the answer →Is EasyRoutes multilingual?
Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system; the mobile driver app supports automatic English, French, Spanish, Dutch, and German translations.
Read the answer →Is EasyRoutes quick to set up?
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
Read the answer →Is routing for Shopify Subscription orders supported?
Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with many popular subscription/checkout apps in the Shopify App Store.
Read the answer →Is the Activity Feed visible to drivers?
No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.
Read the answer →Is there a free trial?
Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.
Read the answer →Can't find it?
Our support team answers within a business day.