Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→
FAQ

How often is analytics data updated?

Analytics reflects new data shortly after drivers complete or update stops in the EasyRoutes Delivery Driver app. Because updates depend on device connectivity and permissions, you may see a brief delay if a driver is offline; once the device reconnects, metrics catch up automatically. For the most granular timeline, open the route and review the Activity Feed, which lists each delivery event as it occurred.

This live‑update behaviour applies to both EasyRoutes for Shopify and EasyRoutes for Web. If numbers look stale, refresh the page or adjust your date/driver filters and try again.

See: Delivery Analytics · Activity Feed

Related

People also ask

Can I export activity feed data?

Not directly, as the Activity Feed is intended as a real-time stream of events for quick reference and attribution. Export related route/stop data (with timestamps and PoD links) to CSV for analysis or records.

Read the full answer →

How long is activity feed data stored?

Activity Feed data is retained for the lifetime of your EasyRoutes account unless it’s removed as part of data deletion. Use route/stop exports when you need a file copy.

Read the full answer →

What data does Delivery Analytics provide?

Delivery Analytics show totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

Read the full answer →

What data is included in in Delivery Analytics?

Delivery Analytics include totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

Read the full answer →

What events are shown in the Activity Feed?

Events include route creation/updates, dispatch, driver assignments, stop status changes (Out for Delivery/Delivered/Attempted), and proof‑of‑delivery uploads.

Read the full answer →

What types of data does Delivery Analytics provide?

Delivery Analytics display totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

Read the full answer →

Can I filter or search the Activity Feed?

You can scope the feed — the Dashboard shows all activity, while a route’s or Route Group’s feed shows only its events — and expand or jump to any entry.

Read the full answer →

Does the Activity Feed capture IP address and device info?

Yes, when available. Expanding an entry shows who initiated it plus the IP address and device details captured for that action.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.

Browse all FAQsGet support