When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Yes! Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure from EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
Yes. If enabled in Order Tracking settings, photos, eSignatures, and driver notes appear on the tracking page alongside live status updates.
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include an updated tracking link.
Search the FAQs, browse the guides, or talk to a human.