Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
What data does Delivery Analytics provide?
Delivery Analytics show totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
Read the answer →What data is included in in Delivery Analytics?
Delivery Analytics include totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
Read the answer →What events are shown in the Activity Feed?
Events include route creation/updates, dispatch, driver assignments, stop status changes (Out for Delivery/Delivered/Attempted), and proof‑of‑delivery uploads.
Read the answer →What export settings should I use in Squarespace?
Select “Pending” orders when exporting to CSV.
Read the answer →What fields should I map when importing from Xero?
Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber.
Read the answer →What happens to orders outside my delivery zones?
Orders outside the selected zone’s boundary are held back for review rather than dropped, so you can route or reassign them separately.
Read the answer →What happens when a scanned barcode doesn't match?
A non-matching code shows in yellow (matches show green); drivers can flag a scan issue that is reported to the route planner.
Read the answer →What information does Delivery Analytics provide?
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
Read the answer →What is EasyRoutes and who is it for?
EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.
Read the answer →What is my on-time delivery rate and how is it measured?
Your on-time rate is the share of deliveries completed within their scheduled window, based on stop completion timestamps; view it by period and driver in Analytics.
Read the answer →What is the Activity Feed in EasyRoutes?
The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).
Read the answer →What kinds of proof of delivery can EasyRoutes capture?
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide detailed records of every delivery.
Read the answer →What languages does the Delivery Driver app support?
The Delivery Driver app is available in English, Dutch, and German, with a driver language setting; customer notifications and tracking pages can be written in any language.
Read the answer →What permissions do drivers need to enable tracking?
Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.
Read the answer →What real-time tracking data can I see as an admin?
Any live or historical route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Read the answer →What real-time tracking information can I see as an admin?
Any route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Read the answer →What support options are available?
Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.
Read the answer →What triggers does EasyRoutes provide in Zapier?
Zapier supports triggers like “Route Updated” and “Stop Status Updated” from EasyRoutes.
Read the answer →What types of actions can I automate with Workflows?
You can automate tasks such as creating routes from new orders, applying filters to narrow the orders applying to each route, dispatching routes to drivers, sending delivery notifications, and updating Shopify order statuses.
Read the answer →What types of data does Delivery Analytics provide?
Delivery Analytics display totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
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