Your on-time rate reflects the share of deliveries completed within their scheduled delivery window, based on the timestamps captured when drivers mark stops complete. Open the Analytics tab and choose a time period (and optionally a driver) to see on-time performance alongside completion rates and delivery durations. Route scheduling and time windows need to be set for on-time measurement to be meaningful. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics
No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.
Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.
Yes. Set Time per stop in EasyRoutes to add a service-time buffer at each stop, factored into ETAs and route length — in both Shopify and Web.
Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.
Yes. Schedule routes for specific dates/times, and ETAs will be automatically calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
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