Platform / Live
FAQ

Can I set how much time a driver spends at each stop?

Yes. The Time per stop route option lets you set how many minutes a driver spends at each stop — parking, walking, and handing off — so routes reflect real service time, not just drive time. Set it when creating a route, and it's applied to every stop on that route.

You can also fine-tune the service time on an individual stop from its Edit stop page when a particular delivery needs longer. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Route Options · Route Scheduling & ETAs

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People also ask

How do per-stop service times affect my ETAs and route length?

Per-stop service time is added to each EasyRoutes stop, so ETAs and total route duration reflect delivering, not just driving, and count toward Max route duration.

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Can I set different service times for different stops or stop types?

Yes. Set a route-wide Time per stop in EasyRoutes, then override service time on individual stops that need more or less — accurate ETAs either way.

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Do fees/driver seats work the same on Web vs Shopify?

Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.

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Can I print packing slips for each stop on a route?

Yes! Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

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Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

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Can I send a route to a driver from EasyRoutes?

Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

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Can I dispatch a route to a driver from EasyRoutes?

Yes! Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

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Can I limit the max duration or stop count on a route?

Yes. EasyRoutes lets you set limits for maximum route duration, maximum stops per route, and maximum items per route. Configure these constraints in Route Options before planning, or when editing a route.

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