Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can I use EasyRoutes at multiple locations?
Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.
Read the answer →Can I use EasyRoutes Workflows for BigCommerce orders?
Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes.
Read the answer →Can I use the Activity Feed for compliance audits?
Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.
Read the answer →Can I use the API to import eCommerce platform orders?
Yes. Use the Routes API to import stops (orders) from any eCommerce platform that can send the required fields, then create or update routes with those stops.
Read the answer →Can I use the API to import external eCommerce orders?
Yes. Use the Routes API to import eCommerce stops (orders) from any system that can send the required fields, then create or update routes with those stops.
Read the answer →Can I use the API to import orders from other platforms?
Yes. Use the Routes API to import stops (orders) from any platform that can send the required fields, then create or update routes with those stops.
Read the answer →Can I use Workflows with Squarespace orders?
Yes. Once Squarespace orders are imported, they can trigger Workflows.
Read the answer →Can I use Workflows with Wix orders?
Yes. Imported or synced Wix orders can trigger EasyRoutes Workflows.
Read the answer →Can I use Workflows with WooCommerce orders?
Yes. Once WooCommerce orders are imported or synced, they can trigger Workflows in EasyRoutes.
Read the answer →Can I use Workflows with Xero invoices?
Yes. Imported or synced Xero invoices can trigger Workflows in EasyRoutes.
Read the answer →Can I use Zapier with EasyRoutes for Shopify & Web?
Yes. Zapier works with both platforms to import, sync, and automate orders.
Read the answer →Can I view analytics for a specific date range?
Yes. Use the date picker to select common presets (7/30 days) or a custom start and end date; Analytics refreshes to that range.
Read the answer →Can I view analytics for specific drivers?
Yes. Filter Analytics by driver to compare performance or focus on an individual’s workload and results.
Read the answer →Can I view missed delivery reasons?
Yes. Analytics shows counts of missed deliveries; individual stop pages display the reason provided by the driver (e.g., no answer, inaccessible).
Read the answer →Can I view order history?
Yes. Route and stop history is retained across the lifetime of your subscription, and can be searched and exported whenever needed. Filter by status/date from the Routes page.
Read the answer →Can multiple stores connect to one EasyRoutes account?
Each EasyRoutes for Shopify instance connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
Read the answer →Can multiple stores use a single EasyRoutes account?
Each instance of EasyRoutes for Shopify connects to a single Shopify store. To combine data, import stops via CSV/API/webhooks or use EasyRoutes for Web to plan with external sources.
Read the answer →Can proof be shown for attempted deliveries?
Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.
Read the answer →Can proof of delivery be exported for records?
Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.
Read the answer →Can proof of delivery be shared with customers?
Yes. You can show proof of delivery items (photos, eSignature timestamp, and driver notes) on customer tracking pages, and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
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