Platform / Live

Can proof of delivery be exported for records?

Yes. While the PoD gallery itself isn’t a single file download, route/stop exports include links to each proof item plus completion timestamps and driver details — suitable for audits, customer service, or further analysis with external tools. Use Analytics for high‑level performance metrics and the Activity Feed to review the exact sequence of events.

See: Exporting proof of delivery · How do I export routes/stops?

Related

People also ask

Can I export routes for reporting or analysis?

Yes. Export route and stop data — including links to any available proof of delivery — to CSV for reconciliation or further analysis with external tools.

Read the full answer →

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

Read the full answer →

Can proof of delivery items be shared with customers?

Yes. You can show proof of delivery items (photos, eSignature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.

Read the full answer →

Are barcode scans recorded in the proof-of-delivery log?

Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.

Read the full answer →

Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

Read the full answer →

Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

Read the full answer →

Can I balance stops evenly across multiple routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

Read the full answer →

Can I split stops evenly across several routes?

Yes! Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.