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FAQ

Can proof be shown for attempted deliveries?

Yes. Drivers can add photos and notes for attempts (e.g., no answer, inaccessible). You can make PoD mandatory for Attempted stops, so drivers document the situation before moving on. Attempt proof appears with the stop’s history for admins and, if enabled, on customer tracking pages/notifications to explain what happened.

See: Proof of Delivery

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People also ask

Can drivers mark a stop attempted/failed with a reason?

Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.

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Can I make proof of delivery required?

Yes. Require photos, eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

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How many photos can be attached to a stop?

You can attach up to four delivery photos per stop, plus an e‑signature and driver notes, to document each delivery thoroughly.

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How is proof of delivery captured when no one is present to receive the order?

For unattended drops, EasyRoutes drivers photograph the location and add a note; photos, timestamp, and GPS are stored as proof of delivery.

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What types of proof of delivery (PoD) can be captured?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

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What types of proof of delivery (PoD) are supported?

EasyRoutes supports delivery photos, eSignatures, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record for every stop.

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Does EasyRoutes support age-restricted (e.g., alcohol) deliveries?

EasyRoutes has no built-in age-gating, but you can run age-restricted deliveries using required signature, photo, and Driver Task ID checks.

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What's the difference between EasyRoutes-native barcodes and existing product/order barcodes?

EasyRoutes-native barcodes are tied to a specific stop for match validation, while existing product/order barcodes can be scanned and recorded but aren’t stop-matched.

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