Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Is there any feature difference between Web & Shopify?
Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.
Read the answer →Is vehicle type/capacity considered when optimizing?
Yes! EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.
Read the answer →My date picker app isn't in your list — will it still work with EasyRoutes?
Yes — any date picker works as long as it writes the date/time into order attributes or tags EasyRoutes can read.
Read the answer →What actions can I perform in EasyRoutes using Zapier?
You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API.
Read the answer →What app permissions are required?
Location (Always/Precise), Camera/Photos, and Notifications are required for full functionality of the EasyRoutes Delivery Driver mobile app; Storage/Media permissions may be prompted on Android.
Read the answer →What are driver seats and how do they work?
Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.
Read the answer →What are EasyRoutes Workflows?
Workflows are automation tools within EasyRoutes that let you set up custom rules and triggers to handle repetitive delivery management tasks automatically. Instead of manually creating routes, adding orders, and assigning drivers, Workflows can take care of it for you.
Read the answer →What are some benefits of using EasyRoutes with Wix?
Optimized routing, tracking, proof of delivery, notifications, and analytics.
Read the answer →What are some benefits of using EasyRoutes with Xero?
Optimized routing, notifications, proof of delivery, analytics, and more.
Read the answer →What are the benefits of connecting with BigCommerce?
By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics.
Read the answer →What are the benefits of connecting with Squarespace?
Optimized routing, real-time tracking, notifications, proof of delivery, and analytics.
Read the answer →What are the benefits of connecting with WooCommerce?
Route optimization, notifications, real-time tracking, analytics, proof of delivery, and an easy-to-use driver app - all in the same platform.
Read the answer →What are the digital inventory/loading checklists and how do drivers use them?
EasyRoutes auto-builds a route inventory drivers use as a loading checklist, with Summary, Items, and Orders views in the Delivery Driver app.
Read the answer →What are Vehicle Profiles and how do I set them up?
Vehicle Profiles store details like type, make, model, and fuel economy; create them under Drivers & Vehicles, assign one to a route, then track metrics per vehicle.
Read the answer →What BigCommerce export settings should I use?
Use a CSV export template with one row per sub-item to ensure proper mapping.
Read the answer →What can I do with EasyRoutes’ Zapier integration?
You can use Zapier to connect EasyRoutes with 6,000+ apps, automate order imports, trigger notifications, and sync delivery data.
Read the answer →What can I do with the API?
Use the EasyRoutes API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.
Read the answer →What can I do with the EasyRoutes API?
Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.
Read the answer →What data can I see in real-time tracking as an admin?
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Read the answer →What data does Analytics provide?
EasyRoutes’ Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
Read the answer →Can't find it?
Our support team answers within a business day.