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FAQ

What BigCommerce export settings should I use?

When exporting from BigCommerce, configure your CSV template to create one row per sub-item (so multiple items in an order export properly). Map fields like First Name, Last Name, Address, and Product Qty to the corresponding EasyRoutes columns. This ensures accurate imports and prevents issues with incomplete customer or item data. See: CSV Importing Orders

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What export settings should I use in Squarespace?

Select “Pending” orders when exporting to CSV.

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What Wix export settings should I use?

Export orders as a CSV with one row per item for best results.

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What are the benefits of connecting with BigCommerce?

By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics.

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Do I need to code to connect BigCommerce & EasyRoutes?

No coding is required if you use Zapier or import via CSV file. For advanced customizations, API knowledge is helpful.

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Can I mix BigCommerce orders with external orders?

Yes. EasyRoutes supports routing orders from multiple platforms together

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How do I import BigCommerce orders into EasyRoutes?

Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.

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Does EasyRoutes integrate with BigCommerce?

Yes. You can connect BigCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

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Can I send notifications for BigCommerce orders?

Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.

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