Platform / Live
FAQ

What are EasyRoutes Workflows?

Workflows in EasyRoutes are powerful automation tools that let you design and run delivery management processes without needing to handle every step manually. Think of them as “if-this-then-that” rules that connect your orders, routes, and driver dispatching into a seamless flow. Instead of relying on a dispatcher to constantly create routes, select orders, or assign drivers, Workflows can do these repetitive tasks for you automatically.

For example, you could create a Workflow that listens for new Shopify orders tagged as “Local Delivery” and automatically builds a route every morning at 9 AM, adds matching orders to the route, optimizes route stops, and assigns it to a specific driver. By reducing manual intervention, Workflows make your operations more consistent, scalable, and error-proof.

See: Workflows Overview

Related

People also ask

Can I automatically dispatch routes to drivers?

Yes. If a scheduled start time is configured, routes can be auto‑assigned and dispatched to the selected driver when created.

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How does EasyRoutes handle orders with no delivery date or time?

Undated orders are still routable — EasyRoutes optimizes them for efficiency and can mix them with windowed stops.

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Do Workflows trigger automatically for new orders?

Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.

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How can Workflows automate my delivery operations?

Workflows save time and reduce errors by automating routine steps, like creating routes with new orders on delivery days, or auto-dispatching routes to assigned drivers, all based on custom scheduling that works for your business. This keeps operations efficient and customers informed.

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Can EasyRoutes sync BigCommerce orders automatically?

Yes. Use the EasyRoutes API for maximum flexibility, or take advantage of EasyRoutes' Zapier triggers for no-code import automation.

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Can I use EasyRoutes Workflows for BigCommerce orders?

Yes. Imported BigCommerce orders can trigger Workflows inside EasyRoutes.

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Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

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