Platform / Live

How does EasyRoutes handle orders with no delivery date or time?

Orders without a delivery date or time window are still fully routable — EasyRoutes simply optimizes them for the shortest, most efficient path instead of constraining them to a window. You can mix dated and undated orders on the same route: those with windows are sequenced to honor them, while the rest fill the gaps. Use Order Filters to include or exclude undated orders, and add a window manually to any stop when you need one. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.

See: Time Windows · Order Filters

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People also ask

Can customers request a new delivery date or time window?

No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.

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How are delivery date and time zones handled in EasyRoutes?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

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Can I limit or balance the number of orders per delivery time slot?

Slot limits are set in your date picker; EasyRoutes balances the load by filtering and splitting routes by window.

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Does EasyRoutes sequence stops to respect each order's delivery time window?

Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.

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How do I turn on the Delivery Date and Time Window columns in EasyRoutes?

Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.‍

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Can I mix Xero orders with stops from other platforms?

Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes.

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Can I mix BigCommerce orders with external orders?

Yes. EasyRoutes supports routing orders from multiple platforms together

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Are real-time updates offered for BigCommerce orders?

Yes, via Zapier or API integrations.

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