Capping how many orders a customer can book into a given slot is handled by your date picker app at checkout (for example, Pickeasy's order limits), not by EasyRoutes. On the planning side, EasyRoutes helps you balance the resulting workload: filter orders by delivery date and time window, then split them across multiple routes or drivers, and the optimizer sequences each route to respect its windows. Together they keep slots controlled and routes balanced. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Can I limit or balance the number of orders per delivery time slot?
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Can customers request a new delivery date or time window?
No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.
How does EasyRoutes handle orders with no delivery date or time?
Undated orders are still routable — EasyRoutes optimizes them for efficiency and can mix them with windowed stops.
How do I turn on the Delivery Date and Time Window columns in EasyRoutes?
Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.
How are delivery date and time zones handled in EasyRoutes?
Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.
Does EasyRoutes sequence stops to respect each order's delivery time window?
Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.
Are real-time updates offered for BigCommerce orders?
Yes, via Zapier or API integrations.
Can I balance stops evenly across multiple routes?
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
Can I balance stops evenly across several routes?
Yes. Enable the Balance routes feature to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
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