Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
How do I add a driver to my EasyRoutes account?
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
Read the answer →How do I authenticate API calls?
Use an access token generated from your EasyRoutes account and include it with each request per the API Getting Started guide found in the EasyRoutes support portal.
Read the answer →How do I authenticate API requests?
Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.
Read the answer →How do I change my plan?
You can change your plan at any time in your EasyRoutes settings by following the instructions found in the EasyRoutes support portal. Any active drivers and seats you have on your current plan will also be changed to the new plan's monthly price.
Read the answer →How do I draw or create a delivery zone on the map?
In Settings > Delivery Zones, click Create zone, trace your area with the polygon tool, close the shape, then name it and pick a route colour.
Read the answer →How do I edit a driver’s details?
Edit a driver’s name, phone, or profile from the Drivers & Vehicles tab in your EasyRoutes navigation menu. Drivers can also update their profile name in the mobile app.
Read the answer →How do I enable real-time driver tracking in EasyRoutes?
Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.
Read the answer →How do I give drivers cold-chain or cooler-handling instructions for temperature-sensitive orders?
Give EasyRoutes drivers cold-chain instructions via stop notes and required Driver Tasks (e.g., placed in cooler) confirmed before marking delivered.
Read the answer →How do I handle perishable or temperature-sensitive deliveries with EasyRoutes?
Protect perishable and temperature-sensitive deliveries in EasyRoutes with max route duration, stop limits, delivery time windows, and route splitting for faster dispatch.
Read the answer →How do I import BigCommerce orders into EasyRoutes?
Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.
Read the answer →How do I import Squarespace orders into EasyRoutes?
Export your Squarespace orders to CSV, then upload them into EasyRoutes.
Read the answer →How do I import Wix orders into EasyRoutes?
Yes. Export your Wix orders to CSV, then upload them into EasyRoutes.
Read the answer →How do I import WooCommerce orders into EasyRoutes?
Export your orders as a CSV from WooCommerce, then upload them into EasyRoutes for route planning.
Read the answer →How do I import Xero invoices into EasyRoutes?
Export invoices from Xero as a CSV, then upload them into EasyRoutes.
Read the answer →How do I manage active drivers?
You can add, remove, and switch drivers in a way that suits your needs at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.
Read the answer →How do I manage my active drivers?
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.
Read the answer →How do I manage my drivers?
You can add, remove, or switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more driver seats on your plan.
Read the answer →How do I reschedule or redeliver a failed delivery?
Mark the stop Attempted with a reason, then use Send to another route in EasyRoutes to redeliver on a new or later route.
Read the answer →How do I set stop priorities for optimization?
Use a stop’s Actions menu to mark it High or Low priority (or set several at once); High priority stops are included first when a route hits its limits.
Read the answer →How do I set up a Scanner-input Driver Task?
Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.
Read the answer →Can't find it?
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