Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

How do I give drivers cold-chain or cooler-handling instructions for temperature-sensitive orders?

Put the handling steps where the driver will see them: add cooler or cold-chain instructions as a stop note or a saved customer note, which appear on the stop in the driver app. For steps you want confirmed, add a Driver Task — for example a required checkbox "Order kept in cooler until hand-off" or a note field — that the driver must complete before marking the stop delivered.

Saved task sets and Address Book stops let you reuse the same instructions across recurring routes. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver Tasks · Driver & Stop Notes

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People also ask

Can customers give feedback via their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can drivers see customer notes?

Yes. Delivery and customer notes from the order can be shown in the driver app; enable these fields in Route/Driver display settings.

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Do drivers have to open routes before tracking starts?

Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.

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Can I flag orders that require refrigeration or insulated handling?

No dedicated temperature field, but EasyRoutes tags, stop notes, or a Driver Task can flag orders needing refrigeration or insulated handling.

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How do I handle perishable or temperature-sensitive deliveries with EasyRoutes?

Protect perishable and temperature-sensitive deliveries in EasyRoutes with max route duration, stop limits, delivery time windows, and route splitting for faster dispatch.

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What's the best way to keep perishable goods at temperature during multi-stop routes?

Keep perishables at temperature in EasyRoutes: cap route duration and load, use time windows and priority stops, and confirm cooler handling.

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Can drivers mark a stop attempted/failed with a reason?

Yes. Drivers mark a stop Attempted, choose a preset reason (e.g. no answer, inaccessible, Canceled), and can add a note or proof of delivery.

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Can I require a scan before completing a stop?

Yes. Make a Scanner-input task required for Delivered/Attempted, or require a Barcode Scan as proof of delivery, so a stop can’t be completed without a scan.

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