Platform / Live

Can I flag orders that require refrigeration or insulated handling?

Use order tags or a stop note to identify refrigerated orders, or attach a required Driver Task (such as a "Refrigerated — keep insulated" checkbox) so the requirement travels with the stop and must be acknowledged. Order automation rules can apply notes or tasks automatically as orders import.

Combine this with routing limits so cold items spend less time in transit. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver Tasks · Order Automation Rules

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How do I give drivers cold-chain or cooler-handling instructions for temperature-sensitive orders?

Give EasyRoutes drivers cold-chain instructions via stop notes and required Driver Tasks (e.g., placed in cooler) confirmed before marking delivered.

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What's the best way to keep perishable goods at temperature during multi-stop routes?

Keep perishables at temperature in EasyRoutes: cap route duration and load, use time windows and priority stops, and confirm cooler handling.

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Can I require a scan before completing a stop?

Yes. Make a Scanner-input task required for Delivered/Attempted, or require a Barcode Scan as proof of delivery, so a stop can’t be completed without a scan.

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Can I set how much time a driver spends at each stop?

Yes. Set Time per stop in EasyRoutes to add a service-time buffer at each stop, factored into ETAs and route length — in both Shopify and Web.

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How do I set up a Scanner-input Driver Task?

Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.

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Can I mix BigCommerce orders with external orders?

Yes. EasyRoutes supports routing orders from multiple platforms together

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How do I import BigCommerce orders into EasyRoutes?

Export your orders from BigCommerce as a CSV and upload them into EasyRoutes for routing.

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Can I send notifications for BigCommerce orders?

Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.

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