Platform / Live
FAQ

Can I require a scan before completing a stop?

Yes. When you configure a Scanner-input Driver Task, tick the Delivered and/or Attempted checkboxes to make a successful scan mandatory before that status can be applied. You can also require a Barcode Scan as proof of delivery from Settings > Driver Settings. Either way, drivers can’t mark the stop complete until the scan is captured. Available on Premium and Enterprise plans, in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver tasks · Driver settings

Related

People also ask

Can I make proof of delivery required?

Yes. Require photos, eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

Read the full answer →

Are barcode scans recorded in the proof-of-delivery log?

Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.

Read the full answer →

Can I make proof of delivery mandatory?

Yes. Require photos, an eSignature, and/or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

Read the full answer →

How do I set up a Scanner-input Driver Task?

Enable Driver tasks in Add/edit options, add a Scanner-input task, name it, and optionally require it before a stop can be marked Delivered or Attempted.

Read the full answer →

Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

Read the full answer →

Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

Read the full answer →

Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

Read the full answer →

Can I share proof of delivery through tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

Read the full answer →

Still have a question?

Search the FAQs, browse the guides, or talk to a human.