Frequently asked questions.
Quick answers to the most common questions about EasyRoutes: setup, routes, drivers, notifications, integrations and billing.
Can I set different service times for different stops or stop types?
Yes. Set a route-wide Time per stop in EasyRoutes, then override service time on individual stops that need more or less — accurate ETAs either way.
Read the answer →Can I set how much time a driver spends at each stop?
Yes. Set Time per stop in EasyRoutes to add a service-time buffer at each stop, factored into ETAs and route length — in both Shopify and Web.
Read the answer →Can I set specific start and end locations for my routes?
Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
Read the answer →Can I set specific start or end locations for my routes?
Yes! Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.
Read the answer →Can I share proof of delivery through tracking links?
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Read the answer →Can I share proof of delivery via tracking links?
Yes. You can show proof of delivery (photos, eSignature, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Read the answer →Can I shift orders between routes?
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Read the answer →Can I show my driver’s real-time location to customers?
Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.
Read the answer →Can I split stops evenly across several routes?
Yes! Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
Read the answer →Can I spread stops evenly across multiple routes?
Yes! Enable the Balance routes feature to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
Read the answer →Can I still use Shopify's built‑in delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or along with) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Read the answer →Can I test a Workflow before enabling it for my team?
Yes. You can create and save Workflows in a draft state, test them with sample data, and only enable them once you’re confident they work as intended.
Read the answer →Can I test the API in a sandbox environment?
We recommend using a test store or non‑production data for integration testing — e.g., draft orders or manual stops with your own contacts — before pushing to production.
Read the answer →Can I track driver performance?
Yes. Delivery Analytics reports completion rates, average delivery times, and success rates; filter by driver or date and export to CSV.
Read the answer →Can I track drivers in real-time?
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
Read the answer →Can I track more than one route simultaneously?
Yes! Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Read the answer →Can I track multiple routes at once?
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Read the answer →Can I track multiple routes simultaneously?
Yes. Open a Route Group to view all live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Read the answer →Can I track my drivers in real-time?
Yes! Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
Read the answer →Can I troubleshoot missing or inaccurate tracking data?
Yes. Confirm the route is started, location is set to Always/Precise, battery saver is off, and the app is up to date. If needed, reopen the app to resume tracking.
Read the answer →Can't find it?
Our support team answers within a business day.