Platform / Live
NEW / VEHICLESAssign vehicles to routes via API→NEW / ROUTESUpdate locations, tasks & constraints→POST /reoptimizeChange the route while the wheels are turning→WEBHOOKSReact to delivery events in real time→PODPhotos, signatures & GPS delivered to your stack→POST /routesBuild optimized routes from your own application→DISPATCHSend routes directly to the Driver App→CHANGELOGSee what's new in the EasyRoutes API→

Can I troubleshoot missing or inaccurate tracking data?

Yes. Start with these checks:

  • The driver tapped Start Delivery;
  • Device settings allow Always/Allow all the time + Precise location;
  • Battery saver/optimization isn’t restricting background location;
  • Mobile data is on and the signal is stable;
  • The driver app is updated;
  • The driver reopened the app if it was force‑quit.

See: Real-Time Driver Location Tracking · Troubleshooting mobile issues

Related

People also ask

My date picker app isn't in your list — will it still work with EasyRoutes?

Yes — any date picker works as long as it writes the date/time into order attributes or tags EasyRoutes can read.

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Does tracking continue if the driver closes the app?

Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.

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What data can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

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What real-time tracking data can I see as an admin?

Any live or historical route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

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Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can customers give feedback via their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can customers give feedback from their tracking page?

Yes! Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

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Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Still have a question?

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