Platform / Live

What is EasyRoutes and who is it for?

EasyRoutes combines route planning, driver dispatch, live tracking, and proof of delivery in one system. Teams select orders (from Shopify or external sources), create optimized routes with start/end locations and options (time windows, service times), then dispatch to the EasyRoutes Delivery Driver app.

Admins monitor routes in the browser, view ETAs and driver location (Premium/Enterprise), and share branded tracking pages and notifications with customers. Proof of delivery items — photos, eSignature, notes — are captured in the field and visible on the stop record. EasyRoutes is designed for SMBs and delivery fleets of any size across industries.

See: Getting Started with EasyRoutes

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People also ask

Can I route Shopify Local Delivery and Pickup orders?

Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.

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Can I track drivers in real-time?

Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

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Can I track my drivers in real-time?

Yes! Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

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Can I auto-dispatch routes to my drivers?

Yes. If a scheduled start time is set, routes can be auto‑assigned and auto-dispatched to the selected driver when created.

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Can I automatically dispatch routes to drivers?

Yes. If a scheduled start time is configured, routes can be auto‑assigned and dispatched to the selected driver when created.

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Can I show my driver’s real-time location to customers?

Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.

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Can drivers confirm who received the delivery?

Yes. The e-signature captures who signed and a Driver Task or note records the recipient — all stored with the EasyRoutes stop's proof of delivery.

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Can customers request a new delivery date or time window?

No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.

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Still have a question?

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