Platform / Live

Can drivers confirm who received the delivery?

Yes. When you collect an e-signature, the driver can record who signed — the "Signed for" name is stored with the stop and appears in exports. For an explicit record, add a Driver Task text field for the recipient's name, and the driver can add a note or photo as well.

All of it is saved to the stop's proof-of-delivery timeline and can be shown on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Proof of Delivery · Driver Tasks

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People also ask

Can drivers capture proof of delivery from the app?

Absolutely. Drivers can add photos, collect an e‑signature, and record notes at each stop; these appear in the route and customer tracking (if enabled).

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Can proof of delivery be exported for records?

Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.

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Are proof-of-delivery captures GPS-tagged?

Yes. With location capture enabled, each proof-of-delivery entry is recorded with the driver’s GPS location and a timestamp.

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How do drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Access our official download links to install and sign in with your driver phone number.

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Are barcode scans recorded in the proof-of-delivery log?

Yes. Scans are stored with the stop’s proof of delivery for live or later review, and can be included when you export stop data.

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Can drivers upload proof from their phone gallery?

Yes. If enabled in Driver Settings, drivers can upload photos from the device gallery — handy for low‑connectivity deliveries — then the app syncs them when online.

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Can I add proof of delivery manually from the web app?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

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Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, eSignature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

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