If a scanned code doesn’t match the stop, the app shows it in yellow rather than the green used for a confirmed match, so the driver can tell right away. Non-matching scans can still be saved, and drivers can flag a scan issue from the alert icon on the Add Barcode screen, which sends a report to the route planner instead of a matched scan. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
What happens when a scanned barcode doesn't match?
Related
People also ask
Can I assign multiple drivers to a single route?
No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.
Can I print my route details for drivers?
Yes. Print route summaries, packing slips/labels, and inventory lists from the route’s Print menu, or save as PDF for digital sharing.
Do drivers have to open routes before tracking starts?
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
Does EasyRoutes show route distance and duration?
Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.
Can drivers verify age or scan ID at delivery?
No automated ID scan or age check in EasyRoutes; use a required Driver Task for drivers to confirm ID checked, plus e-signature and photo.
Will drivers get notified when assigned a route?
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.
Can I filter or search the Activity Feed?
You can scope the feed — the Dashboard shows all activity, while a route’s or Route Group’s feed shows only its events — and expand or jump to any entry.
Are there differences for drivers between products?
No. Both EasyRoutes for Shopify and Web dispatch delivery routes to the same EasyRoutes Delivery Driver mobile app for iOS and Android. Drivers will have access to the same easy-to-use navigation and inventory tools when delivering routes with either product. Driver-facing route planning features (such as assignable driver tasks and scheduled driver breaks) are also available on both platforms.
Still have a question?
Search the FAQs, browse the guides, or talk to a human.